Returns & Exchanges

Damaged or wrong items

Check your order when it arrives. If an item is damaged or isn't what you ordered, contact us within 48 hours with photographs of the item and its packaging, and we'll replace it or refund you.

Changing your mind

You may return an unused item, in its original packaging and with all its accessories, within 14 days of delivery. Return shipping is the buyer's cost unless the mistake was ours.

Consumables, items whose seal has been broken for hygiene reasons, and software or digital cards once activated cannot be returned.

Warranty

Faults that appear after the return window are handled under the manufacturer's warranty. Contact us and we'll point you to the authorised service centre.

How to request a return

Email orders@mambagears.com or call +962 79 770 1144 with your order number.