Privacy Policy

Who we are

Mamba Gears ("we", "us") is a computer and electronics store in Jordan. We sell through our website mambagears.com, our Instagram and Facebook accounts, WhatsApp, phone, and in person.

What we collect

• Order details you give us: your name, phone number, delivery area and address, the products you order, and how you pay (currently cash on delivery only).
• Messages you send us on Instagram, Facebook Messenger, WhatsApp or our website, including any photos or attachments, and your public profile name and username on that platform.
• Website information: the cookies our website needs to keep your cart and login working, and basic technical data such as your browser type and pages visited. We use Google Analytics and the Meta Pixel to measure how the site performs.

Cash on delivery is the only way to pay, so we never ask for, collect or store card numbers.

How we use it

We use your information only to:

• take, prepare, deliver and follow up on your orders, returns and warranty claims;
• answer your questions and keep a record of our conversation so any of our staff can help you;
• keep the accounting records the law requires.

We do not sell your information, and we do not use your messages for advertising.

Who we share it with

Only what each one needs to do its job for us:

• Delivery companies get your name, phone number and address to bring your order.
• Service providers that run our systems on our behalf: website and database hosting, file storage, and an AI service that reads incoming messages to draft an order for our staff to check. A person on our team always reviews and confirms every order. These providers may not use your information for anything else.
• Authorities, when the law requires it.

Instagram and Facebook messages

When you message our Instagram or Facebook account, Meta sends that message to our order system. We see only messages sent to our own business accounts, never your other conversations. We use them only to reply to you and handle your order. We don't sell this data, share it with data brokers, or use it for advertising. Our use of it follows Meta's Platform Terms.

How long we keep it and how we protect it

We keep order records for as long as we need them for delivery, returns, warranty and the accounting records the law requires. We keep messages while we need them to serve you, or until you ask us to delete them.

Your information is stored on secured servers. Only our staff can see it, and staff accounts can't see more than their work needs.

Your choices and how to delete your data

You can ask us at any time to see, correct or delete the information we hold about you. To ask:

• send us a message on Instagram or Facebook saying "delete my data", or
• email orders@mambagears.com.

We'll confirm your request and delete your messages and customer profile within 30 days. If we must keep an order record by law, such as an invoice, we keep only that record and remove everything else.

You can also stop messaging us at any time. Blocking or removing our account in Instagram or Facebook stops any new messages from reaching us.

Children

Our services are not aimed at children under 13, and we don't knowingly collect their information. If you believe a child has sent us personal information, contact us and we'll delete it.

Changes and contact

If we change this policy, we'll post the new version on this page with a new date.

Questions? Contact Mamba Gears:

• Email: orders@mambagears.com
• Phone / WhatsApp: +962 79 770 1144
• Address: Amman, Jordan